Credit Controller Job

Full-Time – Salary £18,000 – Harpenden, Hertfordshire

We have an exciting opportunity at Total Back Office Solutions for a Credit Controller to join our team based in Harpenden, Hertfordshire. The role will be full-time position, working 37.5hrs per week.

Total Back Office Solutions Ltd (TBOS) provides comprehensive back office and accounts services to recruitment agencies of any size and industry. We are a growing, fast paced company with each day bringing new challenges. This is a fantastic chance to be part of an exciting and expanding company with a brilliant work environment.

As a Credit Controller your duties will include:

  • Credit Controlling for our clients – this will involve contacting the debtors for payment (telephone and email), updating the credit limits which are in place for the debtors, updating our communication trackers and updating the debtors’ contact information on our platforms.
  • Answer customer queries by telephone and email and provide any reporting required to directors.
  • Reporting directly to the Credit Control Manager

Our ideal Credit Controller will hold the following skills:

-Excellent organisation skills and ability to work under pressure in both a team environment and as an individual.

-Strong eye for detail.

-Excellent telephone manner and communication skills to be able to converse with clients in several different countries.

-Strong customer service background; previous customer service experience would be ideal but is not essential.

-Basic numeracy skills and ability to utilise these for data entry.

-Ability to use Microsoft Office (specifically Excel, Word, Outlook). Previous SAGE experience would be advantageous but is not essential.

-Full training will be provided to the successful candidate and you will need to be keen to learn.

Successful candidates will receive a starting salary of £18,000.00, and additional company benefits following a 3 month probation period, including;

  • Private healthcare
  • Death in service benefit
  • Pension contribution
  • Annual leave + bank holidays


If you would like to join our team as our new Credit Controller, please send your CV with a short cover letter to [email protected] – we look forward to hearing from you!